Attention to Detail and Moments of Intensity
‘Attention to Detail’ and ‘Moments of Intensity’ are two key recipes for a great spa. Based upon personal experience, the presentation will cover several different aspects of setting up and opening a spa – utilising my principles:
- It’s good to have a plan – the business plan
- The Chosen Ones – my suppliers
- Attention to Detail – Brand Standards in everything
- Opportunity Ops – Understand your operation
- Funky Management – it can all be fun
- It’s a wrap – the launch and beyond
Berni Hawkins
Berni started her career many years ago as a graduate of The
Royal Military Academy, Sandhurst and spent 10 years as an Army
Officer. The Spa Industry is certainly a different one to be in
but Berni adapts the principles of inspirational leadership,
great communication, integrity and moral courage in everything
she does, these principles are integral in forming the basis for
setting up successful new business. Berni is Director of The Oyster Spa Company, Whitbread hotel group.